Everybody learns at different paces, and while our post-deployment training is extensive, we understand that not everything may have stuck. But don’t worry, we’ve put together a series of video to help you learn about your new services. From broadband to communication and cloud-based phone systems, your on-demand experience is here:
Community Support
Community Support
Improving Your Transition with Training
and Support
Do you learn better talking to an expert?
Community Support for Phones
Polycom VVX Series User Guides*
Polycom VVX 300/310 – Basic Tutorial Video
Polycom VVX 400/410 – Basic Tutorial Video
Polycom VVX 500/600 – Basic Tutorial Video
Polycom VVX 600/500 Slideshow Presentation on Basics
Polycom IP Series*
Polycom Conference Room Phones*
Phone Cheat Sheet on Basic Features
Broadsmart Services Cheat Sheet Yealink
Yealink W52P Cordless
Yealink T41P
Yealink T46G – Basic Tutorial Video
Yealink T48G – Basic Tutorial Video
Community Support for Web-Based Applications
First Time Log-In
User Portal Overview
User Portal: Call Manager Overview
User Portal: FindMe FollowMe Overview
Receptionist Console Overview
Receptionist Console Ref Sheets
Receptionist Console Additions to Users
Call Center: ACD Supervisor Overview
Admin Portal Basics
Admin Portal Overview
Outlook Toolbar
Community Support for Voice
Checking Voicemails
Remote Access to Voicemail Instruction
Broadsmart Unified Messaging
Broadsmart Voicemail Menu Map v3
Business Communicator Guide & How To
Community Support for General Questions
Instructions for Parking Calls
Feature Access Codes
Call Forwarding Always with Feature Access Code
Call Parking with Feature Access Code
Directed Call Pick Up with Feature Access Code
Changing a Password for a User
Modifying Hunt Groups
Music on Hold—Programming