Improving Your Transition with Training
and Support

Everybody learns at different paces, and while our post-deployment training is extensive, we understand that not everything may have stuck. But don’t worry, we’ve put together a series of video to help you learn about your new services. From broadband to communication and cloud-based phone systems, your on-demand experience is here:

Do you learn better talking to an expert?

Community Support for Phones

Polycom VVX Series User Guides*

Polycom VVX 300/310 – Basic Tutorial Video

Polycom VVX 400/410 – Basic Tutorial Video

Polycom VVX 500/600 – Basic Tutorial Video

Polycom VVX 600/500 Slideshow Presentation on Basics

Polycom IP Series*

Polycom Conference Room Phones*

Phone Cheat Sheet on Basic Features

Broadsmart Services Cheat Sheet Yealink

Yealink W52P Cordless

Yealink T41P

Yealink T46G – Basic Tutorial Video

Yealink T48G – Basic Tutorial Video

Community Support for Web-Based Applications

First Time Log-in

User Portal Overview

User Portal: Call Manager Overview

User Portal: FindMe FollowMe Overview

Receptionist Console Overview

Receptionist Console Ref Sheets

Receptionist Console Additions to Users

Call Center: ACD Supervisor Overview

Admin Portal Basics

Admin Portal Overview

Outlook Toolbar

Community Support for Voice

Checking Voicemails

Remote Access to Voicemail Instruction

Broadsmart Unified Messaging

Broadsmart Voicemail Menu Map v3

Business Communicator Guide & How To

Community Support for General Questions

Instructions for Parking Calls

Feature Access Codes

Call Forwarding Always with Feature Access Code

Call Parking with Feature Access Code

Directed Call Pick Up with Feature Access Code

Changing a Password for a User

Modifying Hunt Groups

Music on Hold—Programing

Still have questions? That’s ok!