Fort Lauderdale, FL (December 8, 2011) Broadsmart Inc. announces the addition of Parature software to enhance the communication experience to its customers. As a telecommunications service provider, Broadsmart is always working to deliver the best “customer experience” possible. The availability of information and updates on tickets related to a Broadsmart customers business is critical, and is now available. “The product is intuitive, and allows for information to be pushed out, and received in a very efficient manner,” stated Joel O’Brien, VP Network Operations of Broadsmart.
About Broadsmart
Broadsmart is a nationwide facilities based provider of enterprise class, Hosted IP voice & data solutions. With multiple redundant sites, a fully redundant 100% managed IP based voice & data network has been deployed since 2005. Since its founding in 2000, Broadsmart has focused on providing innovate, cost effective, customer driven telecom services to small, medium & large business customers nationwide. The Company maintains customer satisfaction ratings consistently in the top 1 percentile versus its competitors, and is ever searching for the ultimate buying experience.
About Partature
Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Our flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 50 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.
Broadsmart clients include Lewis Brisbois Bisgaard & Smith, Advance Auto, ATP Tour, and many other high profile clients.
For more information, please visit www.broadsmart.com or contact Broadsmart at (954)449-8000.
