Broadsmart SmartFlex Hosted IP PBX in the Cloud

SmartFlex is a Hosted, managed and converged, voice and Internet solution, for small to medium sized Business.  While well suited for any standalone site, added functionality streamlines communications between many locations.  Sometimes called IP Centrex or Hosted PBX, SmartFlex brings today’s business the next generation of Virtual PBX.  Say goodbye to the Box!

Businesses in the past have been forced to purchase, or lease, expensive PBX Equipment to utilize advanced calling features.  Communications solutions often required Local and Long Distance Services from different Carriers, while PBX Tie-Lines and Internet Access were provided as independent services.  These solutions commonly required large Capital Investments for equipment that quickly became antiquated.

SmartFlex provides a powerful, feature rich, alternative that transforms business communications beyond what traditional voice and data networks can provide.

SmartFlex Highlights:

• Hosted – Virtual PBX – No Phone System to Purchase – No Maintenance Contract
• Advanced Calling Features – Voicemail, Auto Attendant, Automatic Call Distribution, and more
• Web Based Call Management – Access Call Controls from your office, home, or on the road
• Find Me / Follow Me – utilize multiple Contact Devices
• Remote Users – Appear to be in the Office from any supporting Internet Connection
• Unified Messaging – Including Voicemail to E-mail

Voice and Data services are delivered over a dynamically allocated Data Connection utilizing

(IP) Protocol.  Voice traffic, using VoIP (Voice over IP) Technology, and Data traffic, are transported to the Broadsmart Switch facility.  Here, Data traffic is routed over Broadsmart’s Data Network to the Internet, while Voice traffic is routed to the PSTN (Public Switched Telephone Network).  Primary Office Voice traffic never travels over the public Internet.

Solution Goals:

Eliminate Premise Based Telephone Systems, associated site requirements, and Telephone System Cabling.

Reduce or Eliminate Installation, Maintenance, Upgrade, and Move Charges
associated with Traditional PBX Equipment.

Provide Enhanced Telecommunications Services and Features to increase productivity and reduce down time.

Incorporate all Locations under a single Corporate Communications System while maintaining Location Specific Billing.

Provide a Solution that is easily deployed to new locations and infinitely expandable across multiple Markets.

Provide an industry leading Telecommunications Disaster Recovery Plan

Incorporate an Out of Market presence to increase exposure and add Sales

SmartFlex Features:

DID Number Option

Features and Benefits Overview

1. Eliminate Traditional System Purchase

SmartFlex is a Hosted IP PBX Solution that eliminates the need for a traditional Hardware Purchase. The Phone System is a Software Solution with Services delivered over a Broadband Data Connection.

2. Reduced Installation and Start-up Costs

The SmartFlex Hosted IP PBX Solution uses your existing Data Network Infrastructure.  Not only do you eliminate the cost involved with installing and connecting a Phone Box, but wiring charges are reduced as well.

3. Parallel Service Install eliminates Traditional Conversions

Your Hosted IP PBX System is installed in parallel with your existing service, utilizing “Dummy” Phone Numbers and Extensions.  Your new IP Phone and your existing Phone will be working at the same time.  This allows you to become familiar with the new system, set up your Voicemail, and make test calls before your numbers are switched.  The Final Activation process takes minutes and your back in business.

4. Eliminate Traditional Maintenance Contract

The Hosted IP PBX System and Handsets (when Leased) are warranted for the length of your Service Agreement.  If you experience problems simply call Broadsmart® Customer Service.  System programming can be verified remotely and faulty handsets are replaced within (24) Hours.

5. Eliminate On Demand Service Charges

Customers without Traditional Service Contracts are typically subjected to $125+ Hourly Service charges with up to (2) Hour minimums.  These costs are eliminated with your Hosted IP PBX System.  Telecommunications charges can be budgeted, without surprises.

6. Eliminate Traditional Upgrade Costs – No Costly Expansion Cards to Buy

Your Hosted IP PBX System can handle as many concurrent Users as your Bandwidth will support.  Additional Users can be added without costly Expansion Cards or a new Chassis.  Remember, each User (Seat) carries a separate charge.  Adding an additional User will result in an additional Seat Charge and require an additional Handset, but No System Equipment.

7. Change or Add Users through an Administrative Web Based Portal

Internal move charges are eliminated.  A User can move a phone from one office to another simply by unplugging and plugging in the phone.  As employees leave your company, existing phones and extensions can be reassigned to new Users by an Office Administrator through a Web Based Portal. No Vendor, No Onsite Technician, No Charge.

8. Share existing Computer Infrastructure – Eliminate Wiring Costs

SmartFlex Phones are connected directly to a CAT5 Computer Cable running to the Broadsmart® Router.  An employee’s computer can be connected directly to the back of the Phone with a short Patch Cable.  Separate Phone Drops and Computer Drops are eliminated.  This will reduce wiring costs by as much as 50% when building out a new facility.

9. Office Voice Traffic never touches the Internet

Your SmartFlex Hosted IP PBX System connects your Office to the Broadsmart® DataCenter via Voice Optimized Dedicated Data Lines.  Your Voice Traffic is carried as a Data transmission through our proprietary network.  Once the transmission reaches our DataCenter, Voice Traffic is directed to the conventional Public Switched Telephone Network (PSTN) and Data Traffic is directed to the Internet.  Unlike inexpensive Home-based VoIP Solutions, your Voice Traffic never touches the Internet.

Remember, remote Users, connected outside the Broadsmart® Network, utilize the Internet to carry their Voice Traffic, similar to a home solution.

10. Supports Remote and Mobile Users

SmartFlex Hosted IP PBX Phones can be connected to any Broadband Internet Connection, anywhere in the World.  A User in California can receive calls, transfer calls, and extension dial, as if they were sitting in the Office in Florida.

Quality of service is not guaranteed when connected to the Public Internet.  Performance will be based on the quality of your connection.  Even the most basic Broadband Connection will provide stable, quality, service. 

11. Link multiple Locations with a Single System

Calls can be received at a Corporate Office Location and distributed to Regional Offices by the Corporate Receptionist or Auto Attendant.  Unanswered calls can overflow from any location to a centralized point anywhere on your network.  Florida, California, and New York Offices can all appear as one large entity.

12. Extension Dialing between Locations

Three or four digit Extension Dialing will work across the hall, or across the country.  Coworkers can be reached by dialing their unique extension, without charges.  You’re not calling a place; you’re calling a person, wherever they are.

13. Call Transfer between Locations

Calls can be transferred to any office on your network, or to any remote User, without incurring additional charges.  Calls between company locations all reside on a single system, regardless of the physical location.

14. Eliminate Intra-Company LD Charges (Continental US)

Multiple Offices, regardless of their location or area code, are considered to be part of one large company PBX System.  Not only are Intra-company LD charges eliminated, but (10) Digit Dialing is no longer necessary; simply dial a three digit extension.

15. Easy to Move – No Porting Required to Move your Business

SmartFlex Hosted IP PBX Phones will work from any Broadband Connection.  To move your business across town, simply install a T1 and confirm your Internal Wiring is complete.  Your employee can be working at the new location as quickly as they can plug their phone into a Computer Jack. No Porting, No Technician, No Problem.

16. Never Antiquated – System Upgrades automatically applied

Technology is constantly changing.  State of the Art Machines purchased today can become obsolete in just a few short years.  Your SmartFlex Hosted IP PBX is subject to automatic updates as platform improvements and upgrades are released.  Your Hosed IP PBX is State of the Art today, and will remain State of the Art, even at the end of your Service Agreement.  There’s never been a Phone Box like this before!

17. Integral Part of Disaster Recovery

Rain, Sleet, Snow, or Catastrophe!  Telecommunications Disaster recovery has never been so easy.  Your building can be GONE, and your phone system will still be working.  Call Treatments, Greetings, and Call Routing can be changed via the Administrative Web Based Portal from any Broadband Internet Connection, anywhere in the country.  An Employee can take their phone and computer to an alternate location, and you’re back in business.

18. Dynamically Allocated Bandwidth – Increased Data Efficiency

Conventional Voice Transport Lines sit unused when not making a call, while a separate Data Line is connected to the Computer Network.  Both these dedicated circuits sit idle for significant portions of the day.  SmartFlex utilizes a high capacity Broadband Connection to power both your Voice and Data Network.  When a phone goes “Off Hook”, bandwidth is given priority for the Voice Network.  When phones are not in use, all available bandwidth is dedicated to the Data Network.  No more idle lines!

19. User DID Numbers or Extension Numbers

Each User on the Network can be configured with a DID Number, or simply an Extension.  With Extension Dialing, callers are only required to dial your Main Telephone Number.  Individuals are reached by entering an Extension or Selecting the User by Name.

20. Auto Attendant Functionality

Calls can be answered automatically, or answered by a Receptionist with overflow calls going to the Automated System.  Either way, big company Auto Attendant functionality is available at a reasonable monthly cost.

21. Music on Hold

Chose from Classical, Light Rock, or Jazz Music on Hold, or custom Music Files and Professionally prepared Announcements can be uploaded to your system.

22. Time of Day Call Routing Options

Auto Attendant functionality can be programmed to answer with Daytime and After Hours Greetings.  Additionally, Individual Users have the ability to set custom treatments for inbound calls.

23. Unified Messaging – Voicemail delivered to E-mail

Unified Messaging allows Voicemail Messages to be delivered to your e-mail as a Wave File.  You can listen to and delete messages directly from your Computer.  When combined with an eFax Number, all incoming communications can be delivered to a single place.

24. Custom Find me Follow Me – Ring Multiple Devices

For the Executive or Sales Person on the move, Custom Set Find Me Follow Me Options allow the user to define multiple devices that will ring simultaneously.  If the call is not answered, your system Voicemail will capture the message.  One Number, One Voicemail Box, multiple contact devices.

25. Virtual User (No Hardware)

Virtual Users can be assigned a telephone number or extension and a Voicemail box with Unified Messaging.  Incoming Calls are automatically answered by the system and messages are held or delivered based on User Selections.  Users appear to be in the office and Cell Phone Numbers can remain unpublished.

26. Out of Area Presence

Virtual Seats can be created in out of Market areas.  Customers from these areas can call a local number that rings into your corporate location.  This out of area presence eliminates the need for RCF Lines and reduces or eliminates 800 Toll Free charges.

Additional Features & Add-On’s 

To compliment your Broadsmart services, a variety of traditional & hosted telephone service add-ons are available for your convenience.  Add them all or add just one or two!

Voicemail boxes are available for both analog service lines and hosted IP telephony.  See also Unified Messaging.

Unified Messaging Voicemail to email feature.  Voicemails are delivered to the recipients inbox where they can be listened to on a headset or through a computers speakers.

DID – Direct Inbound Dial allows an inbound call to go directly to the recipient by dialing a unique full 10 digit telephone number.  This works with a PBX (Private Branch Exchange) or Hosted IP Telephony.  The service allows direct inward call routing to each phone.

Listed Number – See DID In addition, this telephone number can be found in a public directory/411.

Remote Call Forwarding is a service feature that allows calls coming to a remote call forwarding number to be automatically forwarded to any answering location designated by the call receiver.  Customers may have a remote-forwarding telephone number in a central switching office without having any other local telephone service in that office.

Caller ID – Calling Line Identification A telephone service available in both traditional and VoIP.  This feature transmits a caller’s number to the called party’s telephone equipment during the ringing signal, or when the call is being set up but before the call is answered. Where available, caller ID can also provide a name associated with the calling telephone number.

Toll Free Number is a special telephone number which is free to the calling party.  The called party is charged for the cost of these calls.

Business Analog/Line is a “POTS” (Plain Old Telephone Service) line enabling basic analog telephone service.